Shipping and Returns



    Shipping Policy

    We currently offer Standard Shipping, 2nd Day Air, and Overnight Shipping throughout the United States and its territories. Standard shipping is 2-6 business days.

    U.S. Holiday Shipping Deadlines

    To receive orders between December 20 and December 24, please purchase according to your location by the deadlines below.

    Western United States

    Savvy Saver | December 13
    Ground | December 17
    2nd Day Air | December 18
    Overnight | December 19

    Eastern & Central United States

    Savvy Saver | December 12
    Ground | December 16
    2nd Day Air | December 18
    Overnight | December 19

    Order by 11:59p.m. PT.

    All customers are charged the Standard Shipping rate. If you want your package to ship 2nd Day Air or Overnight, you must indicate so in the "Note to Seller" section in your shopping cart upon checkout. You will receive an invoice via email for the additional cost of shipping, which you must pay via credit card before your package is shipped out.

    Orders are processed and shipped during regular business hours (Monday through Friday 8:00AM - 4:00PM Pacific Standard Time, excluding national holidays). If we encounter any problems processing or shipping your order you will be contacted within 24 hours.

    Back Orders

    Standard delivery timeframes do not apply to backorder items. If an item is backordered, theBrands Boutique will send an e-mail notifying you of the backorder and the estimated timeframe for delivery.

    Cancelling an Order

    You may cancel an order at any time prior to your order being processed by e-mailing us at info@thebrandsboutique.com. Unfortunately, we are not able to cancel orders once they are shipped.



    Return Policy

    If you're not happy, we're not happy! We offer exchanges or store credit on returned merchandise that is in new and unused condition as long as it is returned within 30 days from the date of purchase.

    Return policy | Exchange or Store Credit | No Chargeback to Credit Cards

    If a return is made, than it will be handled as an exchange. If you do not wish to exchange for a particular item, then a store credit will be offered.

    All returns must be arranged by contacting info@thebrandsboutique.com with your Purchase Order number and Request for exchange or store credit.

    All merchandise must be in same condition as when shipped. Merchandise will be accepted for return only within 30 days from the date of purchase. The merchandise must be in new and unused condition and in its original packaging.

    Shipping costs are not refundable.


    How do I return merchandise damaged from shipping?

    All orders and merchandise go through quality control. Damaged merchandise may occur in shipping. If a shipment arrives at your door with apparent shipping damage, please refuse the delivery.

    We'll email you when we process your return and send you a replacement. Please allow 5-10 business days for package transit.

    How do I contact theBrands Boutique with my order questions?

    If you have placed an order via the PayPal shopping service on the theBrands Boutique website and need information about your order, then contact us via e-mail at info@thebrandsboutique.com

CONTACT US

If you have any questions or want more information about our upcoming events, please send us an email at info@thebrandsboutique.com